Is there a deposit required for accessory purchases?

All merchandise is to be paid in full at the time of purchase with the exception of bridal gowns.

Is there a deposit required for accessory purchases?

All merchandise is to be paid in full at the time of purchase with the exception of bridal gowns.

Do I need an appointment to try on accessories?

In order to provide the best possible service to you, we do require an appointment to try on any merchandise, including accessories.

If I am getting married soon, what are my options for getting a gown quickly?

With over 500 gowns in stock you can buy a gown off the rack or most of our designers offer rush options.

How do I order?

Our policy requires 60% down at the time of purchase and the balance is due 60 days after your date of purchase. We accept Visa, Mastercard, Discover, American Express, Cash, Certified Checks, and *Personal Checks. (*Personal Checks are only accepted for initial payments or on merchandise that will not be leaving the store for at least two weeks.)

Can you customize my wedding gown?

Yes. We make custom bridal gowns, bridal party and mother’s gowns. We can also redesign heirloom pieces like your mother’s gown or veil. Some designers also offer customizations for you while the gown is being made.

Why are all sales final with no refunds?

Once we place the order with the designer we have a very small window to cancel the order, and with some designers there are no cancellations allowed. So what this means is that we are committed to receiving and paying for your order no matter what. So, unfortunately if you change your mind or you’ve postponed or cancelled your wedding you are still financially committed to your order(s).

Why does it take so long to receive bridal gowns?

Unless you are buying off the rack these items are special order garments. This means that the designer schedules to make your order once it is placed by House of Maya. They do not have hanging stock. Your order gets scheduled for production with thousands of other orders that come in across the country.

When will I receive my wedding gown once it’s been ordered?

The industry standard for delivery on a special order wedding gown is 4-8 months. Delivery dates are vendor specific and are ALWAYS ANTICIPATED AND NEVER GUARANTEED! This is why we recommend ordering your gown once you know it’s “the one.”

When do I need to order my gown?

If time allows, we recommend at least 8 months prior to your wedding. More time is always better.

What is the price range of the gowns at House of Maya?

Gowns at House of Maya range from $700-$3,500, with the vast majority in the $1,200-$1,800 price point.

What size gowns does House of Maya keep in stock for brides to try on?

Our sample sizes range from 6-28. With over 500 gowns in stock, we assure you that you’ll find plenty of gowns to try on.

What if I am not satisfied with my consultant?

Our goal is to ensure you have the ultimate House of Maya experience. If at any time you are working with a consultant that you don’t connect with or feel like doesn’t understand your needs it’s important to communicate your feelings to our management staff and we will ensure that we match you with a consultant who better suits your needs.

What if I don’t find the right gown during my appointment?

We are incredibly excited that the House of Maya family consists of five different bridal shops with completely different inventory. If you don’t find the perfect gown at this appointment, our trained staff will be able to direct you to the store that they think is perfect for you!

Are photos allowed while I am trying on gowns?

Yes, we encourage photos. Trying on wedding gowns is a momentous experience and we want to make sure you have the photos to capture this very special time in your life.

Should I bring anyone with me to my appointment?

Finding your gown can be as overwhelming as it is rewarding. Too many opinions just adds to the confusion. It’s best to just bring a selected small group of your most trusted friends and family who will offer opinions based on what is best for YOU and no one else!

Do I need to bring anything with me to my appointment?

We recommend you bring photos of gowns from bridal magazines and any other information you think is important to help us in your quest for the perfect gown. Otherwise, the most important thing for you to bring is an open mind! Gowns are much different on the body than they are in photos or on the hanger. Most brides end up falling in love with a gown they would have never picked for themselves.

How long will my appointment be?

House of Maya Bridal Appointments are two hours long. Alterations are by appointment, as well, and each appointment is approximately 30-45 minutes.

Do I need to make an appointment to try on gowns at House of Maya?

In order to provide the best possible service to you, appointments are required to try on any merchandise. An appointment assures you undivided attention and expertise from one of our trained stylists.